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Privacy Policy

This privacy policy (“Policy”) describes how Tūtira (“we”, “us” or “our”) collects and uses the personally identifiable information (“Personal Information”) you (“user”, “you” or “your”) provide to us on our website (www.tutira.com), via email or telephone or any other services (“Website” or “Services”). The Policy also details your rights about our use of your Personal Information including how you can access and update this information. The Policy does not apply to the practices of other parties that we do not own or control, or to individuals that we do not employ. The Policy’s aim is to assist you to make informed decisions about sharing Personal Information with Tūtira.

If you are engaging with Tūtira on behalf of others, it is your responsibility to ensure those you represent are aware of the content of this Policy and consent to your acting on their behalf. 

How we collect Personal Information

We collect Personal Information, such as your name, email address, telephone number, gender and age, relevant medical history, emergency contact details and dietary preferences when you complete our enquiry forms, booking confirmation forms, or sign up for our newsletter. We may also collect Personal Information through telephone discussions, email, contact on social media platforms, or by SMS. 

We also automatically collect non-personal information about visitors to our Website for marketing, analysis and performance purposes, and to improve user experience and the usefulness of our Website and other Services. When you visit the Website, we collect data about your device including information about your browser, your IP address, and some of the cookies that are installed on your device. Additionally, when you explore and browse our Website, we collect information about the pages or products that you view, which websites or search terms referred you to our Website, and data about how you interact with the Website. 

This information is collected using cookies; files placed on your device, which are anonymous and can be easily removed, and pixels, tags and log files, which collectively refer to files that collect and record data such as date and time, your browser type, IP address, and how you navigate, use, or exit our Website. 

Various marketing tools utilise this information to help us to deliver a better experience for people visiting our Website and improve marketing effectiveness. This enables us to examine data such as scrolling and click patterns, to run tests to determine pages of our website that perform best with respect to a defined outcome, and to present offers or information to you regarding our brand, products or services using Google tools and via social networks. This means you might see advertisements for Tutira on a range of platforms as a result of visiting our Website. 

Use of Cookies

Our use of cookies is to personalise your experience of our Website, and to provide convenience. Cookie information cannot be attributed to you or linked to your Personal Information, and cookies cannot be used to run programmes or deliver viruses to your computer. Most browsers automatically accept cookies but you also have the ability to change browser settings to decline cookies if that is your preference. In declining cookies however, you may find you are not able to fully benefit from the features of our Website. 

How we use Personal Information

We use your Personal Information in order to:

  • Communicate with you regarding an enquiry made via one of our communication channels, itinerary plans and details, payment reminders, for other administrative purposes or to update you of changes to policies;  
  • Send you news and promotional information, and to notify you of Services that may be of interest to you 
  • Measure and track website, use, behaviour and performance;
  • Assess the effectiveness of our marketing techniques and analyse other general data trends.

Third-party disclosure

While we may share anonymised data and some Personal Information with approved third-parties including Google, to perform services including marketing on our behalf, and to deliver email newsletters to you, we do not provide your Personal Information to other third-parties without a lawful ground for that disclosure or your consent. Under no circumstance will we share or sell your Personal Information with any third party for their own marketing purposes, and you will not receive marketing from any other companies or other organisations as a result of giving your details to us. 

In circumstances when your safety is a concern, it may be appropriate for Tutira to share your Personal Information with your emergency contact or your insurance provider, whose contact details we collect via a completed booking confirmation form. This is the most likely disclosure of your Personal Information to a third party.

Your rights

You have the right to know details about the information we hold about you, and to correct any inaccuracies in our records. You can be removed from our newsletter list by clicking on the unsubscribe button provided in each email, and you can remove your consent for us to hold or process your Personal Information by contacting us via email to hello@tutira.com. Requests regarding Personal Information will be acknowledged and resolved within 30 business days.

Acceptance of this Policy

You acknowledge that you have read and agree to this Policy, and by using our Website or Services you agree to be bound by this Policy. This Policy may be updated from time to time.

Contacting us

If you have any questions about this Policy and how we use or safeguard your Personal Information, please get in touch by email to hello@tutira.com.